Where are you located?

  • Merchconnectioninc.com
  • 2340 N Glassell Street
  • Orange, CA 92865

Please email us at info@merchconnectioninc.com for quickest response.

When will my card be charged?

Your card will be charged for the full amount of your order once you finish the checkout process. 

Can I insure my package in case it gets damaged or lost?

Yes, we are happy to offer Route Plus for insurance against damaged or lost packages. This insurance can be added to your order at a very affordable cost. If anything happens with your package, such as it being damaged in transit, lost, or stolen, Route Plus will refund the value of your items. We highly recommend this service for all customers. Without insurance on your package, it is highly unlikely that shipping carriers will reimburse for lost, damaged, or stolen items.

How long will it take to get my order?

Orders are generally shipped within one business day. If it is the holiday season (mid-November through late December), please expect a few extra days for your order to process. Your tracking number will be delivered to you via email once your package has shipped.
Domestic Orders:
2 to 7 business days for delivery once your order ships depending on how close you are to our warehouse in San Diego, CA. 

International Orders:
International buyers will have multiple shipping options available at checkout. If you want detailed tracking and insurance on your package you must select USPS Priority International as your shipping method. There are more affordable options for international shipping, but they do not include detailed tracking or insurance from the carrier.

What is the policy on duties & taxes for international orders?

As of July 1, 2021, EU member countries will begin charging VAT on international orders. This fee will be collected by the Post Office at the time of delivery. We do not have any control over this process. Merch Connection is not responsible for additional fees that your country may charge once your package arrives. We can not mark packages as "gifts" or under-mark the value of packages. Please contact your government officials if you do not like their processes.

What happens if something I ordered is out of stock?

In the rare event that one of your items is out of stock, you will be issued a store credit for the amount of the out of stock item. Prefer a refund? No problem. Just email us at info@merchconnectioninc.com or fill out the contact form on our site. Emails are responded to daily.

I ordered a pre-order item along with some other items. When do they ship?

If you have a pre-order item in your order, all items will ship once that pre-order item is available. 

I made a mistake with my address. What happens now?

If we are updated with a correct address before your item ships then we will gladly correct it for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us. Once we receive it, we will contact you to get a correct address and reship your package. The buyer will be liable for any new shipping costs as a result of re-shipping the package.

What is the policy on exchanges/returns?

Please contact us within 5 days of receiving your package if you wish to return or exchange an item. We will email you back quickly with instructions. There is no fee for returning or exchanging an item, though the buyer will need to cover the cost of shipping the items back to us. We can not accept returns or exchanges on items that have been worn or washed.

I received an incorrect item. What happens next?

We want to make you happy and don't like to disappoint. Please contact us via email about the problem. If the error is on our behalf, all costs involved with getting you the correct item will be on us.

Can I get a sizing chart?

General Sizing Information
(width x height in inches)


  • Youth Medium – 16.5 × 21
  • Youth Large – 17.5 × 24
  • Small – 17 × 26
  • Medium – 20 × 28
  • Large – 21 × 29
  • X-Large – 23 × 31
  • XX-Large – 24.5 × 32.5

Girl’s T-Shirts

  • Small – Chest: 30-32 | Waist: 25-26 (fits sizes 0-2)
  • Medium – Chest: 32-34 | Waist: 27-28 (fits sizes 4-6)
  • Large – Chest: 36-38 | Waist: 30-32 (fits sizes 8-10)

Zip-Up Hoodies

  • Youth-Medium – 17 × 21
  • Youth-Large – 18 × 22
  • Small – 22 × 26.5
  • Medium – 23.5 × 27
  • Large – 25 × 29.5
  • X-Large – 28 × 31.5

Pullover Hoodies

  • Small – 22 × 26.5
  • Medium – 23.5 × 27
  • Large – 25 × 28
  • X-Large – 26.5 × 29
  • XX-Large – 27.5 × 30
  • XXX-Large – 28.5 × 31

Basketball Jerseys

  • We recommend buying one size larger than you would normally wear because Teamworks brand jerseys do run on the smaller side

Mesh Shorts – Please note that mesh shorts run
slightly smaller than typical shorts.

  • Small – 26-28 × 16.5
  • Medium – 28-30 × 16.5
  • Large – 30-32 × 17.5
  • X-Large – 32-34 × 18.5

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.